Global Procurement in the Danish Ministry of Health hereby opens tender for a service agreement for Brooks A4 store installed at The Danish National Biobank at Statens Serum Institut. The tender is a service agreement to ensure orderer support and service of the equipment in a period of 2 years with a potential prolongation for 2 years. Tenderer has to be able to offer support and service within specified timeframes and calls for support that can be handed via remote support (via phone, email or remote log-on). Service and supports covers a broad range of tasks. Orderer requests planned maintenance-calls, emergent calls for service, software-upgrades, etc. Tenderer must be ready to perform other service related assignments. The listed ones are percepted as of common occurrences. Tenderer has to document a range of accomplished referees and to offer a list of key personnel who can perform the specified tasks.