{"bekendtgoerelseNoegle":{"noticeId":{"value":"62cb9be2-bf75-44c3-9ae2-1c75a4195d67"},"noticeVersion":{"value":"02"},"noticePublicationNumber":{"value":"00166806-2024"}},"htmlDA":"\n\n \n 1 Køber1.1 KøberOfficielt navn: The Udviklings- og Forenklingsstyrelsen on behalf of the Danish Tax Administration\n Køberens retlige status: Offentligretligt organ, der styres af en central regeringsmyndighed\n Den ordregivende myndigheds aktiviteter: Økonomiske anliggender\n \n \n 2 Procedure2.1 ProcedureTitel: Market survey to examine available Customer Communication Management (CCM) solutions\n for the Danish Tax Administration\n Beskrivelse: On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen\n wish to hold a market survey to provide insights into whether CCM solutions (Customer\n Communication Management) that can support the needs of the Danish Tax Administration\n in relation to end-to-end letter formation and dispatching. The market survey should\n also provide insights into how needs will be solved by the suggested solution. The\n Danish Tax Administration are required to generate letters in three different ways:\n 1) via batch processes, with the transfer of data from a sender system to a letter-generating\n system, 2) in the form of case manager letters with manual letter generation, and\n 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported\n by solutions included in the dialogue. At the Danish Tax Administration, the current\n letter process consists of the following steps: Letter formation – Channel selection\n – Dispatch (incl. dispatch to a possible representative) - Follow-up on the status\n of the shipment – Journaling of the sent letters in the administration's ESDH system\n – Storage of a copy of the letter in a datawarehouse. The Danish Tax Administration\n wish to know how existing products can support the overall letter process, and which\n elements a supplier can support if a product does not support the entire process.\n If parts of the process are not supported, the Danish Tax Administration wish to know\n if suppliers can propose a combination of tools to ensure overall support for the\n mentioned process. The Danish Tax Administration whish to know the tools individual\n solutions are based on, including whether they use a proprietary language or a standard\n language for generating letter templates. In addition, the suppliers are asked to\n tell is they offer own consultants for configuration of the solution, or whether training\n is offered in a possible proprietary language. The Danish Tax Administration also\n want to know how data can be transferred from a sender system to the letter solution,\n etc. by merging into a letter template. In addition, a demonstration of how letter\n templates are designed/developed in the solution is desired, as well as an answer\n to whether letter templates must be developed by developers or, for example, can be\n designed by case managers. The Danish Tax Administration use several channels for\n sending letters/messages and is therefore interested in knowing whether the proposed\n solutions can support these. The channels are: Digital Post (joint public solution\n at the Digitalization Agency), remote print (the Danish Tax Administration has a print\n agreement with Strålfors), e-mail (ordinary and encrypted), Text messages, and sending\n to in-house letter storage with user access from the skat.dk website. Part of the\n market survey is to gather information on whether solutions can easily be scaled to\n send larger volumes of letters. Documentation for known shipment quantities is also\n requested. There is a desire to know how the solutions can show the status of sent\n letters and whether the status can be shown for all channels or only for some of them.\n A presentation of the solutions must also show how they can ensure delivery to both\n a party and a representative for that part, i.e., sending individual messages to several\n recipients. The Danish Tax Administration has chosen to integrate into the Digital\n Agency's Digital Power of Attorney component, where citizens and companies can choose\n to give representatives power of attorney to receive letters on their behalf. Finally,\n the to know how solutions can integrate with WorkZone, which is the ESDH system used\n in the Danish Tax Administration, as well as how support for a data warehouse for\n storing copies of the sent letters can be done. Suppliers of CCM solutions are invited\n to participate in the market survey. To participate in the meeting, the supplier must\n send a request to Emilie Wiborg Holm <udbudsjuristerne@ufst.dk>, sending forward a\n short solution-description, and preferably materials and references of a delieverance\n of the presented CCM solution to a previous recipient. Requests and materials can\n be in both Danish and English, as well as the planned marketsurvey meetings. Requests\n for participation must be recieved by Udviklings og Forenklingsstyrelsen no later\n than 8 April 2024. The meetings will be held at the Udviklings og Forenklingsstyrelsen’s\n address in Frederiksberg. Each meeting will be with representatives from Udviklings-\n og Forenklingsstyrelsen and a selected supplier. Each meeting have a planned duration\n of two hours. The first hour of the meeting is planned for the supplier's presentation\n of their solution. The presentation is expected to address the following questions:\n • How will the solution solve the challenges faced by the Danish Tax Agency? • How\n is the solution adapted when new requirements meet the Danish Tax Agency? Will anyone,\n besides the supplier, be able to adapt the functionality of the solution? • What is\n the architecture of the solution? Will the solution be implemented on-premises at\n Udviklings- og Forenklingsstyrelsen, or will it be cloud-based? If it is cloud-based,\n can it be guaranteed to be located in Denmark/EU? • What is the capacity of the solution\n and how can this be scaled if the need arises? • What pricing model is used (license,\n adjustment of the solution, payment per message)? • Where has the solution been used\n in the past, and what experiences do you have from this? Udviklings og Forenklingsstyrelsen\n reserves the right to limit the number of meetings to 5-7. The limitation will be\n based on the assessed relevance of the individual suppliers. It is expected that the\n meetings will be held before mid-May 2024. Each meeting is expected to follow this\n agenda: 1. Introduction to the Danish Tax Agency's current landscape and challenges\n (10-15 minutes) 2. Supplier presentation (60 minutes) 3. Questions and dialogue (45-50\n minutes)\n Intern identifikator: 360229\n 2.1.1 FormålKontraktens art: Tjenesteydelser\n Primær klassificering (cpv): 64216000 Elektroniske meddelelses- og informationstjenester\n Yderligere klassificering (cpv): 64216100 Elektroniske meddelelsestjenester\n Yderligere klassificering (cpv): 64216120 Elektroniske posttjenester\n Yderligere klassificering (cpv): 64216200 Elektroniske informationstjenester\n \n 2.1.2 UdførelsesstedLandespecifik underafdeling (NUTS): Byen København (DK011)\n \n 2.1.4 Generelle oplysninger\n \n \n \n \n 3 Del3.1 Del: PAR-0000Titel: Market survey to examine available Customer Communication Management (CCM) solutions\n for the Danish Tax Administration (Skatteforvaltningen)\n Beskrivelse: On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen\n wish to hold a market survey to provide insights into whether CCM solutions (Customer\n Communication Management) that can support the needs of the Danish Tax Administration\n in relation to end-to-end letter formation and dispatching. The market survey should\n also provide insights into how needs will be solved by the suggested solution. The\n Danish Tax Administration are required to generate letters in three different ways:\n 1) via batch processes, with the transfer of data from a sender system to a letter-generating\n system, 2) in the form of case manager letters with manual letter generation, and\n 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported\n by solutions included in the dialogue. At the Danish Tax Administration, the current\n letter process consists of the following steps: Letter formation – Channel selection\n – Dispatch (incl. dispatch to a possible representative) - Follow-up on the status\n of the shipment – Journaling of the sent letters in the administration's ESDH system\n – Storage of a copy of the letter in a datawarehouse. The Danish Tax Administration\n wish to know how existing products can support the overall letter process, and which\n elements a supplier can support if a product does not support the entire process.\n If parts of the process are not supported, the Danish Tax Administration wish to know\n if suppliers can propose a combination of tools to ensure overall support for the\n mentioned process. The Danish Tax Administration whish to know the tools individual\n solutions are based on, including whether they use a proprietary language or a standard\n language for generating letter templates. In addition, the suppliers are asked to\n tell is they offer own consultants for configuration of the solution, or whether training\n is offered in a possible proprietary language. The Danish Tax Administration also\n want to know how data can be transferred from a sender system to the letter solution,\n etc. by merging into a letter template. In addition, a demonstration of how letter\n templates are designed/developed in the solution is desired, as well as an answer\n to whether letter templates must be developed by developers or, for example, can be\n designed by case managers. The Danish Tax Administration use several channels for\n sending letters/messages and is therefore interested in knowing whether the proposed\n solutions can support these. The channels are: Digital Post (joint public solution\n at the Digitalization Agency), remote print (the Danish Tax Administration has a print\n agreement with Strålfors), e-mail (ordinary and encrypted), Text messages, and sending\n to in-house letter storage with user access from the skat.dk website. Part of the\n market survey is to gather information on whether solutions can easily be scaled to\n send larger volumes of letters. Documentation for known shipment quantities is also\n requested. There is a desire to know how the solutions can show the status of sent\n letters and whether the status can be shown for all channels or only for some of them.\n A presentation of the solutions must also show how they can ensure delivery to both\n a party and a representative for that part, i.e., sending individual messages to several\n recipients. The Danish Tax Administration has chosen to integrate into the Digital\n Agency's Digital Power of Attorney component, where citizens and companies can choose\n to give representatives power of attorney to receive letters on their behalf. Finally,\n the to know how solutions can integrate with WorkZone, which is the ESDH system used\n in the Danish Tax Administration, as well as how support for a data warehouse for\n storing copies of the sent letters can be done. Suppliers of CCM solutions are invited\n to participate in the market survey. To participate in the meeting, the supplier must\n send a request to Emilie Wiborg Holm <udbudsjuristerne@ufst.dk>, sending forward a\n short solution-description, and preferably materials and references of a delieverance\n of the presented CCM solution to a previous recipient. Requests and materials can\n be in both Danish and English, as well as the planned marketsurvey meetings. Requests\n for participation must be recieved by Udviklings og Forenklingsstyrelsen no later\n than 8 April 2024. The meetings will be held at the Udviklings og Forenklingsstyrelsen’s\n address in Frederiksberg. Each meeting will be with representatives from Udviklings-\n og Forenklingsstyrelsen and a selected supplier. Each meeting have a planned duration\n of two hours. The first hour of the meeting is planned for the supplier's presentation\n of their solution. The presentation is expected to address the following questions:\n • How will the solution solve the challenges faced by the Danish Tax Agency? • How\n is the solution adapted when new requirements meet the Danish Tax Agency? Will anyone,\n besides the supplier, be able to adapt the functionality of the solution? • What is\n the architecture of the solution? Will the solution be implemented on-premises at\n Udviklings- og Forenklingsstyrelsen, or will it be cloud-based? If it is cloud-based,\n can it be guaranteed to be located in Denmark/EU? • What is the capacity of the solution\n and how can this be scaled if the need arises? • What pricing model is used (license,\n adjustment of the solution, payment per message)? • Where has the solution been used\n in the past, and what experiences do you have from this? Udviklings og Forenklingsstyrelsen\n reserves the right to limit the number of meetings to 5-7. The limitation will be\n based on the assessed relevance of the individual suppliers. It is expected that the\n meetings will be held before mid-May 2024. Each meeting is expected to follow this\n agenda: 1. Introduction to the Danish Tax Agency's current landscape and challenges\n (10-15 minutes) 2. Supplier presentation (60 minutes) 3. Questions and dialogue (45-50\n minutes)\n Intern identifikator: 360229\n 3.1.1 FormålKontraktens art: Tjenesteydelser\n Primær klassificering (cpv): 64216000 Elektroniske meddelelses- og informationstjenester\n Yderligere klassificering (cpv): 64216100 Elektroniske meddelelsestjenester\n Yderligere klassificering (cpv): 64216120 Elektroniske posttjenester\n Yderligere klassificering (cpv): 64216200 Elektroniske informationstjenester\n \n 3.1.2 UdførelsesstedLandespecifik underafdeling (NUTS): Byen København (DK011)\n \n 3.1.3 Varighed\n Varigheds slutdato: 31-05-2024\n \n 3.1.5 Generelle oplysninger\n Udbuddet er omfattet af aftalen om offentlige udbud (GPA): ja\n \n 3.1.6 UdbudsdokumenterAdresse på udbudsdokumenterne: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=396485&B= , \n \n 3.1.9 Yderligere oplysninger, mægling og gennemgangOrganisation med ansvar for klager: Danish Complaints Board for Public Procurement\n Organisation, der leverer yderligere oplysninger om klageprocedurerne: Danish Complaints Board for Public Procurement\n \n \n \n 8 Organisationer8.1 ORG-0001Officielt navn: The Udviklings- og Forenklingsstyrelsen on behalf of the Danish Tax Administration\n Registreringsnummer: 19552101\n \n Postadresse: Osvald Helmuths Vej 4 \n \n \n \n Kontaktpunkt: Emilie Wiborg Holm\n E-mail: Emilie.Holm@ufst.dk\n \n Internetadresse: https://ufst.dk/\n Køberprofil: https://eu.eu-supply.com/ctm/company/companyinformation/index/204762\n Denne organisations roller:\n \n \n 8.1 ORG-0002Officielt navn: Danish Complaints Board for Public Procurement\n Registreringsnummer: 37795526\n \n \n E-mail: klfu@naevneneshus.dk\n \n Denne organisations roller:Organisation med ansvar for klager\n Organisation, der leverer yderligere oplysninger om klageprocedurerne\n \n \n 8.1 ORG-0003Officielt navn: Mercell Holding ASA\n Registreringsnummer: 980921565\n Postadresse: Askekroken 11 \n \n \n Landespecifik underafdeling (NUTS): Oslo (NO081)\n \n \n E-mail: publication@mercell.com\n \n \n Internetadresse: http://mercell.com/\n Denne organisations roller:\n \n \n \n 11 Oplysninger om bekendtgørelsen11.1 Oplysninger om bekendtgørelsenIdentifikator for bekendtgørelsen: 62cb9be2-bf75-44c3-9ae2-1c75a4195d67 - 02\n Formulartype: Planlægning\n Bekendtgørelsestype: Forhåndsmeddelelse eller vejledende periodisk bekendtgørelse, der kun er anvendt til informationsformål\n Afsendelsesdato for bekendtgørelsen: 18-03-2024 14:24 +00:00\n Dato for afsendelse af bekendtgørelse (eSender): 18-03-2024 15:01 +00:00\n Sprog, som denne bekendtgørelse er officielt tilgængelig på: engelsk \n \n 11.2 Oplysninger om offentliggørelsenBekendtgørelsesnummer: 00166806-2024\n \n Offentliggørelsesdato: 20-03-2024\n Den påtænkte dato for offentliggørelse af en udbudsbekendtgørelse inden for denne procedure: 27-06-2024\n \n \n \n","htmlEN":"\n\n \n 1 Buyer1.1 BuyerOfficial name: The Udviklings- og Forenklingsstyrelsen on behalf of the Danish Tax Administration\n Legal type of the buyer: Body governed by public law, controlled by a central government authority\n Activity of the contracting authority: Economic affairs\n \n \n 2 Procedure2.1 ProcedureTitle: Market survey to examine available Customer Communication Management (CCM) solutions\n for the Danish Tax Administration\n Description: On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen\n wish to hold a market survey to provide insights into whether CCM solutions (Customer\n Communication Management) that can support the needs of the Danish Tax Administration\n in relation to end-to-end letter formation and dispatching. The market survey should\n also provide insights into how needs will be solved by the suggested solution. The\n Danish Tax Administration are required to generate letters in three different ways:\n 1) via batch processes, with the transfer of data from a sender system to a letter-generating\n system, 2) in the form of case manager letters with manual letter generation, and\n 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported\n by solutions included in the dialogue. At the Danish Tax Administration, the current\n letter process consists of the following steps: Letter formation – Channel selection\n – Dispatch (incl. dispatch to a possible representative) - Follow-up on the status\n of the shipment – Journaling of the sent letters in the administration's ESDH system\n – Storage of a copy of the letter in a datawarehouse. The Danish Tax Administration\n wish to know how existing products can support the overall letter process, and which\n elements a supplier can support if a product does not support the entire process.\n If parts of the process are not supported, the Danish Tax Administration wish to know\n if suppliers can propose a combination of tools to ensure overall support for the\n mentioned process. The Danish Tax Administration whish to know the tools individual\n solutions are based on, including whether they use a proprietary language or a standard\n language for generating letter templates. In addition, the suppliers are asked to\n tell is they offer own consultants for configuration of the solution, or whether training\n is offered in a possible proprietary language. The Danish Tax Administration also\n want to know how data can be transferred from a sender system to the letter solution,\n etc. by merging into a letter template. In addition, a demonstration of how letter\n templates are designed/developed in the solution is desired, as well as an answer\n to whether letter templates must be developed by developers or, for example, can be\n designed by case managers. The Danish Tax Administration use several channels for\n sending letters/messages and is therefore interested in knowing whether the proposed\n solutions can support these. The channels are: Digital Post (joint public solution\n at the Digitalization Agency), remote print (the Danish Tax Administration has a print\n agreement with Strålfors), e-mail (ordinary and encrypted), Text messages, and sending\n to in-house letter storage with user access from the skat.dk website. Part of the\n market survey is to gather information on whether solutions can easily be scaled to\n send larger volumes of letters. Documentation for known shipment quantities is also\n requested. There is a desire to know how the solutions can show the status of sent\n letters and whether the status can be shown for all channels or only for some of them.\n A presentation of the solutions must also show how they can ensure delivery to both\n a party and a representative for that part, i.e., sending individual messages to several\n recipients. The Danish Tax Administration has chosen to integrate into the Digital\n Agency's Digital Power of Attorney component, where citizens and companies can choose\n to give representatives power of attorney to receive letters on their behalf. Finally,\n the to know how solutions can integrate with WorkZone, which is the ESDH system used\n in the Danish Tax Administration, as well as how support for a data warehouse for\n storing copies of the sent letters can be done. Suppliers of CCM solutions are invited\n to participate in the market survey. To participate in the meeting, the supplier must\n send a request to Emilie Wiborg Holm <udbudsjuristerne@ufst.dk>, sending forward a\n short solution-description, and preferably materials and references of a delieverance\n of the presented CCM solution to a previous recipient. Requests and materials can\n be in both Danish and English, as well as the planned marketsurvey meetings. Requests\n for participation must be recieved by Udviklings og Forenklingsstyrelsen no later\n than 8 April 2024. The meetings will be held at the Udviklings og Forenklingsstyrelsen’s\n address in Frederiksberg. Each meeting will be with representatives from Udviklings-\n og Forenklingsstyrelsen and a selected supplier. Each meeting have a planned duration\n of two hours. The first hour of the meeting is planned for the supplier's presentation\n of their solution. The presentation is expected to address the following questions:\n • How will the solution solve the challenges faced by the Danish Tax Agency? • How\n is the solution adapted when new requirements meet the Danish Tax Agency? Will anyone,\n besides the supplier, be able to adapt the functionality of the solution? • What is\n the architecture of the solution? Will the solution be implemented on-premises at\n Udviklings- og Forenklingsstyrelsen, or will it be cloud-based? If it is cloud-based,\n can it be guaranteed to be located in Denmark/EU? • What is the capacity of the solution\n and how can this be scaled if the need arises? • What pricing model is used (license,\n adjustment of the solution, payment per message)? • Where has the solution been used\n in the past, and what experiences do you have from this? Udviklings og Forenklingsstyrelsen\n reserves the right to limit the number of meetings to 5-7. The limitation will be\n based on the assessed relevance of the individual suppliers. It is expected that the\n meetings will be held before mid-May 2024. Each meeting is expected to follow this\n agenda: 1. Introduction to the Danish Tax Agency's current landscape and challenges\n (10-15 minutes) 2. Supplier presentation (60 minutes) 3. Questions and dialogue (45-50\n minutes)\n Internal identifier: 360229\n 2.1.1 PurposeMain nature of the contract: Services\n Main classification (cpv): 64216000 Electronic message and information services\n Additional classification (cpv): 64216100 Electronic message services\n Additional classification (cpv): 64216120 Electronic mail services\n Additional classification (cpv): 64216200 Electronic information services\n \n 2.1.2 Place of performanceCountry subdivision (NUTS): Byen København (DK011)\n \n 2.1.4 General information\n \n \n \n \n 3 Part3.1 Part: PAR-0000Title: Market survey to examine available Customer Communication Management (CCM) solutions\n for the Danish Tax Administration (Skatteforvaltningen)\n Description: On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen\n wish to hold a market survey to provide insights into whether CCM solutions (Customer\n Communication Management) that can support the needs of the Danish Tax Administration\n in relation to end-to-end letter formation and dispatching. The market survey should\n also provide insights into how needs will be solved by the suggested solution. The\n Danish Tax Administration are required to generate letters in three different ways:\n 1) via batch processes, with the transfer of data from a sender system to a letter-generating\n system, 2) in the form of case manager letters with manual letter generation, and\n 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported\n by solutions included in the dialogue. At the Danish Tax Administration, the current\n letter process consists of the following steps: Letter formation – Channel selection\n – Dispatch (incl. dispatch to a possible representative) - Follow-up on the status\n of the shipment – Journaling of the sent letters in the administration's ESDH system\n – Storage of a copy of the letter in a datawarehouse. The Danish Tax Administration\n wish to know how existing products can support the overall letter process, and which\n elements a supplier can support if a product does not support the entire process.\n If parts of the process are not supported, the Danish Tax Administration wish to know\n if suppliers can propose a combination of tools to ensure overall support for the\n mentioned process. The Danish Tax Administration whish to know the tools individual\n solutions are based on, including whether they use a proprietary language or a standard\n language for generating letter templates. In addition, the suppliers are asked to\n tell is they offer own consultants for configuration of the solution, or whether training\n is offered in a possible proprietary language. The Danish Tax Administration also\n want to know how data can be transferred from a sender system to the letter solution,\n etc. by merging into a letter template. In addition, a demonstration of how letter\n templates are designed/developed in the solution is desired, as well as an answer\n to whether letter templates must be developed by developers or, for example, can be\n designed by case managers. The Danish Tax Administration use several channels for\n sending letters/messages and is therefore interested in knowing whether the proposed\n solutions can support these. The channels are: Digital Post (joint public solution\n at the Digitalization Agency), remote print (the Danish Tax Administration has a print\n agreement with Strålfors), e-mail (ordinary and encrypted), Text messages, and sending\n to in-house letter storage with user access from the skat.dk website. Part of the\n market survey is to gather information on whether solutions can easily be scaled to\n send larger volumes of letters. Documentation for known shipment quantities is also\n requested. There is a desire to know how the solutions can show the status of sent\n letters and whether the status can be shown for all channels or only for some of them.\n A presentation of the solutions must also show how they can ensure delivery to both\n a party and a representative for that part, i.e., sending individual messages to several\n recipients. The Danish Tax Administration has chosen to integrate into the Digital\n Agency's Digital Power of Attorney component, where citizens and companies can choose\n to give representatives power of attorney to receive letters on their behalf. Finally,\n the to know how solutions can integrate with WorkZone, which is the ESDH system used\n in the Danish Tax Administration, as well as how support for a data warehouse for\n storing copies of the sent letters can be done. Suppliers of CCM solutions are invited\n to participate in the market survey. To participate in the meeting, the supplier must\n send a request to Emilie Wiborg Holm <udbudsjuristerne@ufst.dk>, sending forward a\n short solution-description, and preferably materials and references of a delieverance\n of the presented CCM solution to a previous recipient. Requests and materials can\n be in both Danish and English, as well as the planned marketsurvey meetings. Requests\n for participation must be recieved by Udviklings og Forenklingsstyrelsen no later\n than 8 April 2024. The meetings will be held at the Udviklings og Forenklingsstyrelsen’s\n address in Frederiksberg. Each meeting will be with representatives from Udviklings-\n og Forenklingsstyrelsen and a selected supplier. Each meeting have a planned duration\n of two hours. The first hour of the meeting is planned for the supplier's presentation\n of their solution. The presentation is expected to address the following questions:\n • How will the solution solve the challenges faced by the Danish Tax Agency? • How\n is the solution adapted when new requirements meet the Danish Tax Agency? Will anyone,\n besides the supplier, be able to adapt the functionality of the solution? • What is\n the architecture of the solution? Will the solution be implemented on-premises at\n Udviklings- og Forenklingsstyrelsen, or will it be cloud-based? If it is cloud-based,\n can it be guaranteed to be located in Denmark/EU? • What is the capacity of the solution\n and how can this be scaled if the need arises? • What pricing model is used (license,\n adjustment of the solution, payment per message)? • Where has the solution been used\n in the past, and what experiences do you have from this? Udviklings og Forenklingsstyrelsen\n reserves the right to limit the number of meetings to 5-7. The limitation will be\n based on the assessed relevance of the individual suppliers. It is expected that the\n meetings will be held before mid-May 2024. Each meeting is expected to follow this\n agenda: 1. Introduction to the Danish Tax Agency's current landscape and challenges\n (10-15 minutes) 2. Supplier presentation (60 minutes) 3. Questions and dialogue (45-50\n minutes)\n Internal identifier: 360229\n 3.1.1 PurposeMain nature of the contract: Services\n Main classification (cpv): 64216000 Electronic message and information services\n Additional classification (cpv): 64216100 Electronic message services\n Additional classification (cpv): 64216120 Electronic mail services\n Additional classification (cpv): 64216200 Electronic information services\n \n 3.1.2 Place of performanceCountry subdivision (NUTS): Byen København (DK011)\n \n 3.1.3 Duration\n Duration end date: 31-05-2024\n \n 3.1.5 General information\n The procurement is covered by the Government Procurement Agreement (GPA): yes\n \n 3.1.6 Procurement documentsAddress of the procurement documents: https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=396485&B= , \n \n 3.1.9 Further information, mediation and reviewReview organisation: Danish Complaints Board for Public Procurement\n Organisation providing more information on the review procedures: Danish Complaints Board for Public Procurement\n \n \n \n 8 Organisations8.1 ORG-0001Official name: The Udviklings- og Forenklingsstyrelsen on behalf of the Danish Tax Administration\n Registration number: 19552101\n \n Postal address: Osvald Helmuths Vej 4 \n \n \n \n Contact point: Emilie Wiborg Holm\n Email: Emilie.Holm@ufst.dk\n \n Internet address: https://ufst.dk/\n Buyer profile: https://eu.eu-supply.com/ctm/company/companyinformation/index/204762\n Roles of this organisation:\n \n \n 8.1 ORG-0002Official name: Danish Complaints Board for Public Procurement\n Registration number: 37795526\n \n \n Email: klfu@naevneneshus.dk\n \n Roles of this organisation:\n Organisation providing more information on the review procedures\n \n \n 8.1 ORG-0003Official name: Mercell Holding ASA\n Registration number: 980921565\n Postal address: Askekroken 11 \n \n \n Country subdivision (NUTS): Oslo (NO081)\n \n \n Email: publication@mercell.com\n \n \n Internet address: http://mercell.com/\n Roles of this organisation:\n \n \n \n 11 Notice information11.1 Notice informationNotice identifier/version: 62cb9be2-bf75-44c3-9ae2-1c75a4195d67 - 02\n \n Notice type: Prior information notice or a periodic indicative notice used only for information\n Notice dispatch date: 18-03-2024 14:24 +00:00\n Notice dispatch date (eSender): 18-03-2024 15:01 +00:00\n Languages in which this notice is officially available: English \n \n 11.2 Publication informationNotice publication number: 00166806-2024\n OJ S issue number: 57/2024\n Publication date: 20-03-2024\n Estimated date of publication of a contract notice within this procedure: 27-06-2024\n \n \n \n","opsummeringDA":{"card":{"titel":"Market survey to examine available Customer Communication Management (CCM) solutions for the Danish Tax Administration","ordregiver":" The Udviklings- og Forenklingsstyrelsen on behalf of the Danish Tax Administration","ordregiverId":"19552101","ordregiverIdDatavasket":"19552101","publiceringsdato":"2024-03-20Z","cpvKode":"64216000","cpvTitel":"Elektroniske meddelelses- og informationstjenester","formulartype":"Planlægning","formulartypeKode":"planning","tidsfrister":[],"alleOrdregivere":[" The Udviklings- og Forenklingsstyrelsen on behalf of the Danish Tax Administration"],"forventetOpstart":"27-06-2024","beskrivelse":"On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen wish to hold a market survey to provide insights into whether CCM solutions (Customer Communication Management) that can support the needs of the Danish Tax Administration in relation to end-to-end letter formation and dispatching. The market survey should also provide insights into how needs will be solved by the suggested solution. The Danish Tax Administration are required to generate letters in three different ways: 1) via batch processes, with the transfer of data from a sender system to a letter-generating system, 2) in the form of case manager letters with manual letter generation, and 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported by solutions included in the dialogue. At the Danish Tax Administration, the current letter process consists of the following steps: Letter formation – Channel selection – Dispatch (incl. dispatch to a possible representative) - Follow-up on the status of the shipment – Journaling of the sent letters in the administration's ESDH system – Storage of a copy of the letter in a datawarehouse.\n\nThe Danish Tax Administration wish to know how existing products can support the overall letter process, and which elements a supplier can support if a product does not support the entire process. If parts of the process are not supported, the Danish Tax Administration wish to know if suppliers can propose a combination of tools to ensure overall support for the mentioned process.\nThe Danish Tax Administration whish to know the tools individual solutions are based on, including whether they use a proprietary language or a standard language for generating letter templates. In addition, the suppliers are asked to tell is they offer own consultants for configuration of the solution, or whether training is offered in a possible proprietary language.\nThe Danish Tax Administration also want to know how data can be transferred from a sender system to the letter solution, etc. by merging into a letter template. In addition, a demonstration of how letter templates are designed/developed in the solution is desired, as well as an answer to whether letter templates must be developed by developers or, for example, can be designed by case managers.\nThe Danish Tax Administration use several channels for sending letters/messages and is therefore interested in knowing whether the proposed solutions can support these. The channels are: Digital Post (joint public solution at the Digitalization Agency), remote print (the Danish Tax Administration has a print agreement with Strålfors), e-mail (ordinary and encrypted), Text messages, and sending to in-house letter storage with user access from the skat.dk website.\nPart of the market survey is to gather information on whether solutions can easily be scaled to send larger volumes of letters. Documentation for known shipment quantities is also requested.\nThere is a desire to know how the solutions can show the status of sent letters and whether the status can be shown for all channels or only for some of them. A presentation of the solutions must also show how they can ensure delivery to both a party and a representative for that part, i.e., sending individual messages to several recipients. The Danish Tax Administration has chosen to integrate into the Digital Agency's Digital Power of Attorney component, where citizens and companies can choose to give representatives power of attorney to receive letters on their behalf.\nFinally, the to know how solutions can integrate with WorkZone, which is the ESDH system used in the Danish Tax Administration, as well as how support for a data warehouse for storing copies of the sent letters can be done.\n Suppliers of CCM solutions are invited to participate in the market survey. To participate in the meeting, the supplier must send a request to Emilie Wiborg Holm , sending forward a short solution-description, and preferably materials and references of a delieverance of the presented CCM solution to a previous recipient. Requests and materials can be in both Danish and English, as well as the planned marketsurvey meetings. Requests for participation must be recieved by Udviklings og Forenklingsstyrelsen no later than 8 April 2024. The meetings will be held at the Udviklings og Forenklingsstyrelsen’s address in Frederiksberg.\nEach meeting will be with representatives from Udviklings- og Forenklingsstyrelsen and a selected supplier. Each meeting have a planned duration of two hours. The first hour of the meeting is planned for the supplier's presentation of their solution. The presentation is expected to address the following questions:\n• How will the solution solve the challenges faced by the Danish Tax Agency?\n• How is the solution adapted when new requirements meet the Danish Tax Agency? Will anyone, besides the supplier, be able to adapt the functionality of the solution?\n• What is the architecture of the solution? Will the solution be implemented on-premises at Udviklings- og Forenklingsstyrelsen, or will it be cloud-based? If it is cloud-based, can it be guaranteed to be located in Denmark/EU?\n• What is the capacity of the solution and how can this be scaled if the need arises?\n• What pricing model is used (license, adjustment of the solution, payment per message)?\n• Where has the solution been used in the past, and what experiences do you have from this?\nUdviklings og Forenklingsstyrelsen reserves the right to limit the number of meetings to 5-7. The limitation will be based on the assessed relevance of the individual suppliers. It is expected that the meetings will be held before mid-May 2024. Each meeting is expected to follow this agenda:\n1. Introduction to the Danish Tax Agency's current landscape and challenges (10-15 minutes)\n2. Supplier presentation (60 minutes)\n3. Questions and dialogue (45-50 minutes)","bkSubTypeKode":"4","bkSubType":"Forhåndsmeddelelse kun anvendt til informationsformål – det generelle direktiv","erAendring":false},"indholdsType":"HENTET_FRA_TED","sekundaereOrdregivere":[],"udforelsesstedNutsCode":["DK011"],"udforelsesstedSubLand":["Byen København"],"udforelsesstedLand":[],"udforelsesstedBy":[],"tilbudsfrister":[],"intressentfrister":[],"deltagelsefrister":[],"antalParts":1,"antalLots":0,"udbudsDokumenter":["https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=396485&B="]},"opsummeringEN":{"card":{"titel":"Market survey to examine available Customer Communication Management (CCM) solutions for the Danish Tax Administration","ordregiver":" The Udviklings- og Forenklingsstyrelsen on behalf of the Danish Tax Administration","ordregiverId":"19552101","ordregiverIdDatavasket":"19552101","publiceringsdato":"2024-03-20Z","cpvKode":"64216000","cpvTitel":"Electronic message and information services","formulartype":"Planning","formulartypeKode":"planning","tidsfrister":[],"alleOrdregivere":[" The Udviklings- og Forenklingsstyrelsen on behalf of the Danish Tax Administration"],"forventetOpstart":"27-06-2024","beskrivelse":"On behalf of the Danish Tax Administration, the Udviklings- og Forenklingsstyrelsen wish to hold a market survey to provide insights into whether CCM solutions (Customer Communication Management) that can support the needs of the Danish Tax Administration in relation to end-to-end letter formation and dispatching. The market survey should also provide insights into how needs will be solved by the suggested solution. The Danish Tax Administration are required to generate letters in three different ways: 1) via batch processes, with the transfer of data from a sender system to a letter-generating system, 2) in the form of case manager letters with manual letter generation, and 3) one-off letters in mass mailings. For 2) and 3) a WYSIWYG process should be supported by solutions included in the dialogue. At the Danish Tax Administration, the current letter process consists of the following steps: Letter formation – Channel selection – Dispatch (incl. dispatch to a possible representative) - Follow-up on the status of the shipment – Journaling of the sent letters in the administration's ESDH system – Storage of a copy of the letter in a datawarehouse.\n\nThe Danish Tax Administration wish to know how existing products can support the overall letter process, and which elements a supplier can support if a product does not support the entire process. If parts of the process are not supported, the Danish Tax Administration wish to know if suppliers can propose a combination of tools to ensure overall support for the mentioned process.\nThe Danish Tax Administration whish to know the tools individual solutions are based on, including whether they use a proprietary language or a standard language for generating letter templates. In addition, the suppliers are asked to tell is they offer own consultants for configuration of the solution, or whether training is offered in a possible proprietary language.\nThe Danish Tax Administration also want to know how data can be transferred from a sender system to the letter solution, etc. by merging into a letter template. In addition, a demonstration of how letter templates are designed/developed in the solution is desired, as well as an answer to whether letter templates must be developed by developers or, for example, can be designed by case managers.\nThe Danish Tax Administration use several channels for sending letters/messages and is therefore interested in knowing whether the proposed solutions can support these. The channels are: Digital Post (joint public solution at the Digitalization Agency), remote print (the Danish Tax Administration has a print agreement with Strålfors), e-mail (ordinary and encrypted), Text messages, and sending to in-house letter storage with user access from the skat.dk website.\nPart of the market survey is to gather information on whether solutions can easily be scaled to send larger volumes of letters. Documentation for known shipment quantities is also requested.\nThere is a desire to know how the solutions can show the status of sent letters and whether the status can be shown for all channels or only for some of them. A presentation of the solutions must also show how they can ensure delivery to both a party and a representative for that part, i.e., sending individual messages to several recipients. The Danish Tax Administration has chosen to integrate into the Digital Agency's Digital Power of Attorney component, where citizens and companies can choose to give representatives power of attorney to receive letters on their behalf.\nFinally, the to know how solutions can integrate with WorkZone, which is the ESDH system used in the Danish Tax Administration, as well as how support for a data warehouse for storing copies of the sent letters can be done.\n Suppliers of CCM solutions are invited to participate in the market survey. To participate in the meeting, the supplier must send a request to Emilie Wiborg Holm , sending forward a short solution-description, and preferably materials and references of a delieverance of the presented CCM solution to a previous recipient. Requests and materials can be in both Danish and English, as well as the planned marketsurvey meetings. Requests for participation must be recieved by Udviklings og Forenklingsstyrelsen no later than 8 April 2024. The meetings will be held at the Udviklings og Forenklingsstyrelsen’s address in Frederiksberg.\nEach meeting will be with representatives from Udviklings- og Forenklingsstyrelsen and a selected supplier. Each meeting have a planned duration of two hours. The first hour of the meeting is planned for the supplier's presentation of their solution. The presentation is expected to address the following questions:\n• How will the solution solve the challenges faced by the Danish Tax Agency?\n• How is the solution adapted when new requirements meet the Danish Tax Agency? Will anyone, besides the supplier, be able to adapt the functionality of the solution?\n• What is the architecture of the solution? Will the solution be implemented on-premises at Udviklings- og Forenklingsstyrelsen, or will it be cloud-based? If it is cloud-based, can it be guaranteed to be located in Denmark/EU?\n• What is the capacity of the solution and how can this be scaled if the need arises?\n• What pricing model is used (license, adjustment of the solution, payment per message)?\n• Where has the solution been used in the past, and what experiences do you have from this?\nUdviklings og Forenklingsstyrelsen reserves the right to limit the number of meetings to 5-7. The limitation will be based on the assessed relevance of the individual suppliers. It is expected that the meetings will be held before mid-May 2024. Each meeting is expected to follow this agenda:\n1. Introduction to the Danish Tax Agency's current landscape and challenges (10-15 minutes)\n2. Supplier presentation (60 minutes)\n3. Questions and dialogue (45-50 minutes)","bkSubTypeKode":"4","bkSubType":"Prior information notice used only for information – general directive","erAendring":false},"indholdsType":"HENTET_FRA_TED","sekundaereOrdregivere":[],"udforelsesstedNutsCode":["DK011"],"udforelsesstedSubLand":["Byen København"],"udforelsesstedLand":[],"udforelsesstedBy":[],"tilbudsfrister":[],"intressentfrister":[],"deltagelsefrister":[],"antalParts":1,"antalLots":0,"udbudsDokumenter":["https://eu.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=396485&B="]}}