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1 Køber
1.1 Køber
Officielt navn: Udenrigsministeriet
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Køberens retlige status: Central regeringsmyndighed
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Den ordregivende myndigheds aktiviteter: Generelle offentlige tjenesteydelser
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2 Procedure
2.1 Procedure
Titel: Tender for global outsourcing of receipt of applications for visa and residence/work\n permits
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Beskrivelse: On 19 April 2024, the contracting authority submitted contract notice 235867-2024\n for \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\" with the below description. See \"Description\n of the procedure\" in this notice. The Danish Ministry of Foreign Affairs (MFA) is\n inviting tenderers for the provision of services related to the receipt and completeness\n control of short-term visa and residence permit applications (RWP) on behalf of Danish\n foreign missions (DM) around the world. The tender contains a list of mandatory locations\n (it is a minimum requirement that the tenderer delivers services from these locations)\n and a list of optional locations, which the tenderer may accept to deliver services\n from. Applicants applying for a visa to Denmark shall themselves fill in the visa\n application form online using ApplyVisa and pay the visa fee online. Applicants applying\n for a residence permit to Denmark shall themselves fill in the application form online\n or by paper and pay the residence permit fee online. In both cases, the applicants\n are informed that they should bring color photocopies of all documents (except the\n passport) in either A4 or legal paper size. The DM may ask the External Service Provider\n (ESP) to request that applicants provide additional supporting documents to aid the\n assessment of the application. The contract includes the following services for each\n Visa Application Centre (VAC): The receipt and completeness control of short-term\n visa applications, which shall be performed by the service provider, include: — the\n capture of the applicants' biometric data, — enabling applicants to fill in the visa\n applications online, to which effect the ESP must have a sufficient number of computers\n with Internet access available as part of the service fee at the VAC, — scanning of\n visa application, passport and supplementary documentation, — handling (receiving\n and transferring) of application fees (in fall-back situations), — enabling applicants\n to pay fee online, to which effect the ESP must have a sufficient number of computers\n with Internet access available at the VAC, — delivery of application documents, passports,\n biometric data files, scanned files, etc. to the local DM, — return of passport, decision\n letter and supporting documents to applicant. The receipt and completeness control\n of residence and work permit applications shall include: — the capture of the applicants'\n biometric data, — scanning of residence permit applications, passport and supplementary\n documentation, — handling of fees (in fall-back situations), — assisting with regards\n to accepting fees online via the MFA payment portal, — delivery of application documents,\n passports, biometric data files, scanned files, etc. to the DM. The provision of these\n services shall comply with physical security and data protection requirements as laid\n down in Regulation (EC) 810/2009 of the European Parliament and of the Council of\n 13.7.2009, establishing a community code on visas with amendments, article 43, article\n 44 and Annex X and EU and Danish data protection legislation and data protection legislation\n and other security requirements in the countries where the services are provided.\n After the signature of the contract, the service provider shall set up the basis for\n the delivery of the contracted services by establishing facilities, including the\n necessary equipment, for the receipt of applications related to Denmark in existing\n VACs or by the establishment of new VACs at the locations specified in the contract\n for each region, implementing the required homepages, training staff to execute the\n contracted services, including biometric data capture and data entry and implementing\n biometric data capture equipment and suitable document scanners. Before the individual\n VACs will be operational, the service provider must pass acceptance test for each\n location.
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Identifikator for proceduren: ae06b4a4-25ff-48da-ac54-e4f966803df7
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Tidligere bekendtgørelse: 8be66742-b874-4414-8790-43f72d8eecca-01
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Intern identifikator: Global outsourcing agreement
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Udbudsprocedure: Åben
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Proceduren er en hasteprocedure: nej
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Hovedpunkterne i proceduren: On 19 April 2024, the contracting entity submitted contract notice 235867-2024 for\n \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\". The contracting entity has subsequently become\n aware of an error in the tender material. Th contracting entity has on that basis\n decided to cancel the tendering procedure. The errors will be corrected and a new\n tendering procedure will be published.
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2.1.1 Formål
Kontraktens art: Tjenesteydelser
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Primær klassificering (cpv): 98390000 Andre tjenesteydelser
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Yderligere klassificering (cpv): 48170000 Programpakke til overensstemmelsesprøvning
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Yderligere klassificering (cpv): 48421000 Programpakke til administration af faciliteter
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Yderligere klassificering (cpv): 72311000 Behandling og tabulering af data
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Yderligere klassificering (cpv): 72314000 Indsamling og bearbejdning af data
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Yderligere klassificering (cpv): 75130000 Støttetjenester for den offentlige sektor
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Yderligere klassificering (cpv): 79000000 Forretningstjenesteydelser: forskrifter, markedsføring, rådgivning, rekruttering, trykning og sikkerhed
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2.1.2 Udførelsessted
Postadresse: Asiatisk Plads 2  
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By: København K
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Postnummer: 1448
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Landespecifik underafdeling (NUTS): Byen København (DK011)
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Land: Danmark
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Yderligere oplysninger: This is the address of the MFA. The Supplier shall deliver the services from specific\n locations stated in the tender material.
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2.1.3 Værdi
Anslået værdi eksklusiv moms: 22.500.000 Euro
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2.1.4 Generelle oplysninger
Yderligere oplysninger: On 19 April 2024, the contracting entity submitted contract notice 235867-2024 for\n \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\". The contracting entity has subsequently become\n aware of an error in the tender material. Th contracting entity has on that basis\n decided to cancel the tendering procedure. The errors will be corrected and a new\n tendering procedure will be published.
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Retsgrundlag:
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Direktiv 2014/24/EU
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The Concession Directive (Directive 2014/23/EU) - The Concession Directive (Directive 2014/23/EU) is implemented in Danish law by Ministerial\n Order on the award of concession contracts (Ministerial Order No. 1080 of 29 June\n 2022), which also contains supplementary provisions.
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5 Delkontrakt
5.1 Teknisk ID for partiet: LOT-0000
Titel: Tender for global outsourcing of receipt of applications for visa and residence/work\n permits
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Beskrivelse: On 19 April 2024, the contracting authority submitted contract notice 235867-2024\n for \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\" with the below description. See \"Description\n of the procedure\" in this notice. The Danish Ministry of Foreign Affairs (MFA) is\n inviting tenderers for the provision of services related to the receipt and completeness\n control of short-term visa and residence permit applications (RWP) on behalf of Danish\n foreign missions (DM) around the world. The tender contains a list of mandatory locations\n (it is a minimum requirement that the tenderer delivers services from these locations)\n and a list of optional locations, which the tenderer may accept to deliver services\n from. Applicants applying for a visa to Denmark shall themselves fill in the visa\n application form online using ApplyVisa and pay the visa fee online. Applicants applying\n for a residence permit to Denmark shall themselves fill in the application form online\n or by paper and pay the residence permit fee online. In both cases, the applicants\n are informed that they should bring color photocopies of all documents (except the\n passport) in either A4 or legal paper size. The DM may ask the External Service Provider\n (ESP) to request that applicants provide additional supporting documents to aid the\n assessment of the application. The contract includes the following services for each\n Visa Application Centre (VAC): The receipt and completeness control of short-term\n visa applications, which shall be performed by the service provider, include: — the\n capture of the applicants' biometric data, — enabling applicants to fill in the visa\n applications online, to which effect the ESP must have a sufficient number of computers\n with Internet access available as part of the service fee at the VAC, — scanning of\n visa application, passport and supplementary documentation, — handling (receiving\n and transferring) of application fees (in fall-back situations), — enabling applicants\n to pay fee online, to which effect the ESP must have a sufficient number of computers\n with Internet access available at the VAC, — delivery of application documents, passports,\n biometric data files, scanned files, etc. to the local DM, — return of passport, decision\n letter and supporting documents to applicant. The receipt and completeness control\n of residence and work permit applications shall include: — the capture of the applicants'\n biometric data, — scanning of residence permit applications, passport and supplementary\n documentation, — handling of fees (in fall-back situations), — assisting with regards\n to accepting fees online via the MFA payment portal, — delivery of application documents,\n passports, biometric data files, scanned files, etc. to the DM. The provision of these\n services shall comply with physical security and data protection requirements as laid\n down in Regulation (EC) 810/2009 of the European Parliament and of the Council of\n 13.7.2009, establishing a community code on visas with amendments, article 43, article\n 44 and Annex X and EU and Danish data protection legislation and data protection legislation\n and other security requirements in the countries where the services are provided.\n After the signature of the contract, the service provider shall set up the basis for\n the delivery of the contracted services by establishing facilities, including the\n necessary equipment, for the receipt of applications related to Denmark in existing\n VACs or by the establishment of new VACs at the locations specified in the contract\n for each region, implementing the required homepages, training staff to execute the\n contracted services, including biometric data capture and data entry and implementing\n biometric data capture equipment and suitable document scanners. Before the individual\n VACs will be operational, the service provider must pass acceptance test for each\n location.
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Intern identifikator: Global outsourcing agreement
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5.1.1 Formål
Kontraktens art: Tjenesteydelser
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Primær klassificering (cpv): 98390000 Andre tjenesteydelser
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Yderligere klassificering (cpv): 48170000 Programpakke til overensstemmelsesprøvning
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Yderligere klassificering (cpv): 48421000 Programpakke til administration af faciliteter
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Yderligere klassificering (cpv): 72311000 Behandling og tabulering af data
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Yderligere klassificering (cpv): 72314000 Indsamling og bearbejdning af data
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Yderligere klassificering (cpv): 75130000 Støttetjenester for den offentlige sektor
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Yderligere klassificering (cpv): 79000000 Forretningstjenesteydelser: forskrifter, markedsføring, rådgivning, rekruttering, trykning og sikkerhed
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5.1.2 Udførelsessted
Postadresse: Asiatisk Plads 2  
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By: København K
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Postnummer: 1448
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Landespecifik underafdeling (NUTS): Byen København (DK011)
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Land: Danmark
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Yderligere oplysninger: This is the address of the MFA. The Supplier shall deliver the services from specific\n locations stated in the tender material.
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5.1.3 Anslået varighed
Varighed: 48 Måned
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5.1.4 Fornyelse
Højeste antal fornyelser: 1
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Køberen forbeholder sig retten til at foretage yderligere indkøb fra entreprenøren som beskrevet her: The Customer may demand an extension of the agreement by one year on identical terms.
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5.1.5 Værdi
Anslået værdi eksklusiv moms: 22.500.000 Euro
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5.1.6 Generelle oplysninger
Indkøbsprojekt, der ikke finansieres med EU-midler
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Udbuddet er omfattet af aftalen om offentlige udbud (GPA): ja
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Yderligere oplysninger: On 19 April 2024, the contracting entity submitted contract notice 235867-2024 for\n \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\". The contracting entity has subsequently become\n aware of an error in the tender material. Th contracting entity has on that basis\n decided to cancel the tendering procedure. The errors will be corrected and a new\n tendering procedure will be published.
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5.1.10 Tildelingskriterier
Kriterium:
Type: Pris
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Navn: Service fee
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Beskrivelse: Reference made to the tender material.
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Vægtning (procentdel, præcis): 20
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Kriterium:
Type: Kvalitet
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Navn: Quality
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Beskrivelse: Reference made to the tender material.
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Vægtning (procentdel, præcis): 35
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Kriterium:
Type: Kvalitet
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Navn: Geographical Coverage
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Beskrivelse: Reference made to the tender material.
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Vægtning (procentdel, præcis): 10
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Kriterium:
Type: Kvalitet
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Navn: Time Schedule
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Beskrivelse: Reference made to the tender material.
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Vægtning (procentdel, præcis): 20
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Kriterium:
Type: Kvalitet
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Navn: Security of delivery
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Beskrivelse: Reference made to the tender material.
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Vægtning (procentdel, præcis): 15
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5.1.12 Udbudsvilkår
Oplysninger om undersøgelsesfrister: Pursuant to the Danish Act on the Complaints Board for Public Procurement, etc. (lov\n om Klagenævnet for Udbud m.v.) (the Act is available (in Danish) at www.retsinformation.dk),\n the following deadlines apply to the lodging of complaints: 1) 45 calendar days after\n the contracting entity has published a notice in the Official Journal of the European\n Union that the contracting entity has entered into a contract. The deadline is calculated\n from the day after the day when the notice was published. 2) 30 calendar days calculated\n from the day after the day when the contracting entity has notified the candidates\n concerned that a contract based on a framework agreement with reopening of competition\n or a dynamic purchasing system has been entered into if the notification has included\n an explanation of the relevant grounds for the decision. 3) 6 months after the contracting\n entity entered into a framework agreement calculated from the day after the day when\n the contracting entity notified the candidates and tenderers concerned, see section\n 2(2) of the Act and section 171(4) of the Danish Public Procurement Act. 4) 20 calendar\n days calculated from the day after the contracting entity has submitted notification\n of its decision, see section 185(2) of the Danish Public Procurement Act. Not later\n than at the time of lodging a complaint with the Danish Complaints Board for Public\n Procurement, the complainant must notify the contracting entity in writing that a\n complaint has been lodged with the Danish Complaints Board for Public Procurement\n and whether the complaint was lodged during the standstill period, see section 6(4)\n of the Act. In cases where the complaint was not lodged within the standstill period,\n the complainant must furthermore indicate whether a suspensory effect of the complaint\n has been requested, see section 12(1) of the Act. The e-mail address of the Complaints\n Board for Public Procurement is klfu@naevneneshus.dk. The Complaints Board’s own complaints\n procedure is available at https://naevneneshus.dk/start-din-klage/klagenaevnet-for-udbud/vejledning/.
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5.1.15 Teknikker
Rammeaftale:
Ingen rammeaftale
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Oplysninger om det dynamiske indkøbssystem:
Intet dynamisk indkøbssystem
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5.1.16 Yderligere oplysninger, mægling og gennemgang
Organisation med ansvar for klager: Klagenævnet for Udbud
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Organisation, der leverer supplerende oplysninger om udbudsproceduren: Udenrigsministeriet
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Organisation, der leverer yderligere oplysninger om klageprocedurerne: Konkurrence- og Forbrugerstyrelsen
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TED eSender: Mercell Holding ASA
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6 Resultater
6.1 Resultat delkontrakt-ID: LOT-0000
Der er ikke udvalgt en vinder, og konkurrencen er afsluttet.
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Begrundelsen for ikke at udvælge en vinder: Andet
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6.1.4 Statistiske oplysninger
Modtagne tilbud og ansøgninger om deltagelse:
Type modtagne indgivelser: Tilbud
Antal modtagne tilbud og ansøgninger om deltagelse: 0
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8 Organisationer
8.1 ORG-0001
Officielt navn: Udenrigsministeriet
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Registreringsnummer: 4024777
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Postadresse: Asiatisk Plads 2  
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By: København K
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Postnummer: 1402
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Landespecifik underafdeling (NUTS): Byen København (DK011)
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Land: Danmark
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Kontaktpunkt: KAPS - Mikkel Mølgaard
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E-mail: MIMO@poulschmith.dk
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Telefon: +45 22336597
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Internetadresse: https://www.um.dk
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Køberprofil: https://eu.eu-supply.com/ctm/company/companyinformation/index/281426
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Denne organisations roller:
Køber
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Organisation, der leverer supplerende oplysninger om udbudsproceduren
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8.1 ORG-0002
Officielt navn: Klagenævnet for Udbud
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Registreringsnummer: 37795526
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Postadresse: Nævnenes Hus, Toldboden 2  
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By: Viborg
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Postnummer: 8800
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Landespecifik underafdeling (NUTS): Østjylland (DK042)
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Land: Danmark
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E-mail: klfu@naevneneshus.dk
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Telefon: +45 72405600
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Denne organisations roller:
Organisation med ansvar for klager
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8.1 ORG-0003
Officielt navn: Konkurrence- og Forbrugerstyrelsen
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Registreringsnummer: 10294819
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Postadresse: Carl Jacobsens Vej 35  
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By: Valby
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Postnummer: 2500
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Landespecifik underafdeling (NUTS): Byen København (DK011)
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Land: Danmark
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E-mail: kfst@kfst.dk
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Telefon: +45 41715000
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Denne organisations roller:
Organisation, der leverer yderligere oplysninger om klageprocedurerne
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8.1 ORG-0004
Officielt navn: Mercell Holding ASA
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Registreringsnummer: 980921565
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Postadresse: Askekroken 11  
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By: Oslo
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Postnummer: 0277
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Landespecifik underafdeling (NUTS): Oslo (NO081)
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Land: Norge
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Kontaktpunkt: eSender
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E-mail: publication@mercell.com
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Telefon: +47 21018800
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Fax: +47 21018801
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Internetadresse: http://mercell.com/
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Denne organisations roller:
TED eSender
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11 Oplysninger om bekendtgørelsen
11.1 Oplysninger om bekendtgørelsen
Identifikator for bekendtgørelsen: 52d03b6f-812f-4e86-994d-a377c59db3d7 - 01
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Formulartype: Resultater
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Bekendtgørelsestype: Bekendtgørelse om indgåede kontrakter eller koncessionstildeling – standardordningen
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Afsendelsesdato for bekendtgørelsen: 29-04-2024 11:48 +00:00
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Dato for afsendelse af bekendtgørelse (eSender): 29-04-2024 11:55 +00:00
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Sprog, som denne bekendtgørelse er officielt tilgængelig på: engelsk 
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11.2 Oplysninger om offentliggørelsen
Bekendtgørelsesnummer: 00256732-2024
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EUT-S-nummer: 85/2024
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Offentliggørelsesdato: 30-04-2024
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1 Buyer
1.1 Buyer
Official name: Udenrigsministeriet
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Legal type of the buyer: Central government authority
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Activity of the contracting authority: General public services
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2 Procedure
2.1 Procedure
Title: Tender for global outsourcing of receipt of applications for visa and residence/work\n permits
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Description: On 19 April 2024, the contracting authority submitted contract notice 235867-2024\n for \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\" with the below description. See \"Description\n of the procedure\" in this notice. The Danish Ministry of Foreign Affairs (MFA) is\n inviting tenderers for the provision of services related to the receipt and completeness\n control of short-term visa and residence permit applications (RWP) on behalf of Danish\n foreign missions (DM) around the world. The tender contains a list of mandatory locations\n (it is a minimum requirement that the tenderer delivers services from these locations)\n and a list of optional locations, which the tenderer may accept to deliver services\n from. Applicants applying for a visa to Denmark shall themselves fill in the visa\n application form online using ApplyVisa and pay the visa fee online. Applicants applying\n for a residence permit to Denmark shall themselves fill in the application form online\n or by paper and pay the residence permit fee online. In both cases, the applicants\n are informed that they should bring color photocopies of all documents (except the\n passport) in either A4 or legal paper size. The DM may ask the External Service Provider\n (ESP) to request that applicants provide additional supporting documents to aid the\n assessment of the application. The contract includes the following services for each\n Visa Application Centre (VAC): The receipt and completeness control of short-term\n visa applications, which shall be performed by the service provider, include: — the\n capture of the applicants' biometric data, — enabling applicants to fill in the visa\n applications online, to which effect the ESP must have a sufficient number of computers\n with Internet access available as part of the service fee at the VAC, — scanning of\n visa application, passport and supplementary documentation, — handling (receiving\n and transferring) of application fees (in fall-back situations), — enabling applicants\n to pay fee online, to which effect the ESP must have a sufficient number of computers\n with Internet access available at the VAC, — delivery of application documents, passports,\n biometric data files, scanned files, etc. to the local DM, — return of passport, decision\n letter and supporting documents to applicant. The receipt and completeness control\n of residence and work permit applications shall include: — the capture of the applicants'\n biometric data, — scanning of residence permit applications, passport and supplementary\n documentation, — handling of fees (in fall-back situations), — assisting with regards\n to accepting fees online via the MFA payment portal, — delivery of application documents,\n passports, biometric data files, scanned files, etc. to the DM. The provision of these\n services shall comply with physical security and data protection requirements as laid\n down in Regulation (EC) 810/2009 of the European Parliament and of the Council of\n 13.7.2009, establishing a community code on visas with amendments, article 43, article\n 44 and Annex X and EU and Danish data protection legislation and data protection legislation\n and other security requirements in the countries where the services are provided.\n After the signature of the contract, the service provider shall set up the basis for\n the delivery of the contracted services by establishing facilities, including the\n necessary equipment, for the receipt of applications related to Denmark in existing\n VACs or by the establishment of new VACs at the locations specified in the contract\n for each region, implementing the required homepages, training staff to execute the\n contracted services, including biometric data capture and data entry and implementing\n biometric data capture equipment and suitable document scanners. Before the individual\n VACs will be operational, the service provider must pass acceptance test for each\n location.
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Procedure identifier: ae06b4a4-25ff-48da-ac54-e4f966803df7
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Previous notice: 8be66742-b874-4414-8790-43f72d8eecca-01
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Internal identifier: Global outsourcing agreement
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Type of procedure: Open
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The procedure is accelerated: no
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Main features of the procedure: On 19 April 2024, the contracting entity submitted contract notice 235867-2024 for\n \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\". The contracting entity has subsequently become\n aware of an error in the tender material. Th contracting entity has on that basis\n decided to cancel the tendering procedure. The errors will be corrected and a new\n tendering procedure will be published.
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2.1.1 Purpose
Main nature of the contract: Services
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Main classification (cpv): 98390000 Other services
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Additional classification (cpv): 48170000 Compliance software package
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Additional classification (cpv): 48421000 Facilities management software package
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Additional classification (cpv): 72311000 Computer tabulation services
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Additional classification (cpv): 72314000 Data collection and collation services
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Additional classification (cpv): 75130000 Supporting services for the government
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Additional classification (cpv): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
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2.1.2 Place of performance
Postal address: Asiatisk Plads 2  
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Town: København K
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Postcode: 1448
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Country subdivision (NUTS): Byen København (DK011)
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Country: Denmark
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Additional information: This is the address of the MFA. The Supplier shall deliver the services from specific\n locations stated in the tender material.
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2.1.3 Value
Estimated value excluding VAT: 22.500.000 Euro
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2.1.4 General information
Additional information: On 19 April 2024, the contracting entity submitted contract notice 235867-2024 for\n \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\". The contracting entity has subsequently become\n aware of an error in the tender material. Th contracting entity has on that basis\n decided to cancel the tendering procedure. The errors will be corrected and a new\n tendering procedure will be published.
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Legal basis:
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Directive 2014/24/EU
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The Concession Directive (Directive 2014/23/EU) - The Concession Directive (Directive 2014/23/EU) is implemented in Danish law by Ministerial\n Order on the award of concession contracts (Ministerial Order No. 1080 of 29 June\n 2022), which also contains supplementary provisions.
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5 Lot
5.1 Lot technical ID: LOT-0000
Title: Tender for global outsourcing of receipt of applications for visa and residence/work\n permits
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Description: On 19 April 2024, the contracting authority submitted contract notice 235867-2024\n for \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\" with the below description. See \"Description\n of the procedure\" in this notice. The Danish Ministry of Foreign Affairs (MFA) is\n inviting tenderers for the provision of services related to the receipt and completeness\n control of short-term visa and residence permit applications (RWP) on behalf of Danish\n foreign missions (DM) around the world. The tender contains a list of mandatory locations\n (it is a minimum requirement that the tenderer delivers services from these locations)\n and a list of optional locations, which the tenderer may accept to deliver services\n from. Applicants applying for a visa to Denmark shall themselves fill in the visa\n application form online using ApplyVisa and pay the visa fee online. Applicants applying\n for a residence permit to Denmark shall themselves fill in the application form online\n or by paper and pay the residence permit fee online. In both cases, the applicants\n are informed that they should bring color photocopies of all documents (except the\n passport) in either A4 or legal paper size. The DM may ask the External Service Provider\n (ESP) to request that applicants provide additional supporting documents to aid the\n assessment of the application. The contract includes the following services for each\n Visa Application Centre (VAC): The receipt and completeness control of short-term\n visa applications, which shall be performed by the service provider, include: — the\n capture of the applicants' biometric data, — enabling applicants to fill in the visa\n applications online, to which effect the ESP must have a sufficient number of computers\n with Internet access available as part of the service fee at the VAC, — scanning of\n visa application, passport and supplementary documentation, — handling (receiving\n and transferring) of application fees (in fall-back situations), — enabling applicants\n to pay fee online, to which effect the ESP must have a sufficient number of computers\n with Internet access available at the VAC, — delivery of application documents, passports,\n biometric data files, scanned files, etc. to the local DM, — return of passport, decision\n letter and supporting documents to applicant. The receipt and completeness control\n of residence and work permit applications shall include: — the capture of the applicants'\n biometric data, — scanning of residence permit applications, passport and supplementary\n documentation, — handling of fees (in fall-back situations), — assisting with regards\n to accepting fees online via the MFA payment portal, — delivery of application documents,\n passports, biometric data files, scanned files, etc. to the DM. The provision of these\n services shall comply with physical security and data protection requirements as laid\n down in Regulation (EC) 810/2009 of the European Parliament and of the Council of\n 13.7.2009, establishing a community code on visas with amendments, article 43, article\n 44 and Annex X and EU and Danish data protection legislation and data protection legislation\n and other security requirements in the countries where the services are provided.\n After the signature of the contract, the service provider shall set up the basis for\n the delivery of the contracted services by establishing facilities, including the\n necessary equipment, for the receipt of applications related to Denmark in existing\n VACs or by the establishment of new VACs at the locations specified in the contract\n for each region, implementing the required homepages, training staff to execute the\n contracted services, including biometric data capture and data entry and implementing\n biometric data capture equipment and suitable document scanners. Before the individual\n VACs will be operational, the service provider must pass acceptance test for each\n location.
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Internal identifier: Global outsourcing agreement
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5.1.1 Purpose
Main nature of the contract: Services
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Main classification (cpv): 98390000 Other services
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Additional classification (cpv): 48170000 Compliance software package
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Additional classification (cpv): 48421000 Facilities management software package
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Additional classification (cpv): 72311000 Computer tabulation services
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Additional classification (cpv): 72314000 Data collection and collation services
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Additional classification (cpv): 75130000 Supporting services for the government
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Additional classification (cpv): 79000000 Business services: law, marketing, consulting, recruitment, printing and security
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5.1.2 Place of performance
Postal address: Asiatisk Plads 2  
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Town: København K
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Postcode: 1448
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Country subdivision (NUTS): Byen København (DK011)
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Country: Denmark
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Additional information: This is the address of the MFA. The Supplier shall deliver the services from specific\n locations stated in the tender material.
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5.1.3 Estimated duration
Duration: 48 Month
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5.1.4 Renewal
Maximum renewals: 1
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The buyer reserves the right for additional purchases from the contractor, as described here: The Customer may demand an extension of the agreement by one year on identical terms.
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5.1.5 Value
Estimated value excluding VAT: 22.500.000 Euro
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5.1.6 General information
Procurement Project not financed with EU Funds.
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The procurement is covered by the Government Procurement Agreement (GPA): yes
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Additional information: On 19 April 2024, the contracting entity submitted contract notice 235867-2024 for\n \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications\n for visa and residence/work permits\". The contracting entity has subsequently become\n aware of an error in the tender material. Th contracting entity has on that basis\n decided to cancel the tendering procedure. The errors will be corrected and a new\n tendering procedure will be published.
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5.1.10 Award criteria
Criterion:
Type: Price
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Name: Service fee
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Description: Reference made to the tender material.
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Weight (percentage, exact): 20
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Criterion:
Type: Quality
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Name: Quality
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Description: Reference made to the tender material.
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Weight (percentage, exact): 35
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Criterion:
Type: Quality
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Name: Geographical Coverage
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Description: Reference made to the tender material.
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Weight (percentage, exact): 10
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Criterion:
Type: Quality
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Name: Time Schedule
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Description: Reference made to the tender material.
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Weight (percentage, exact): 20
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Criterion:
Type: Quality
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Name: Security of delivery
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Description: Reference made to the tender material.
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Weight (percentage, exact): 15
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5.1.12 Terms of procurement
Information about review deadlines: Pursuant to the Danish Act on the Complaints Board for Public Procurement, etc. (lov\n om Klagenævnet for Udbud m.v.) (the Act is available (in Danish) at www.retsinformation.dk),\n the following deadlines apply to the lodging of complaints: 1) 45 calendar days after\n the contracting entity has published a notice in the Official Journal of the European\n Union that the contracting entity has entered into a contract. The deadline is calculated\n from the day after the day when the notice was published. 2) 30 calendar days calculated\n from the day after the day when the contracting entity has notified the candidates\n concerned that a contract based on a framework agreement with reopening of competition\n or a dynamic purchasing system has been entered into if the notification has included\n an explanation of the relevant grounds for the decision. 3) 6 months after the contracting\n entity entered into a framework agreement calculated from the day after the day when\n the contracting entity notified the candidates and tenderers concerned, see section\n 2(2) of the Act and section 171(4) of the Danish Public Procurement Act. 4) 20 calendar\n days calculated from the day after the contracting entity has submitted notification\n of its decision, see section 185(2) of the Danish Public Procurement Act. Not later\n than at the time of lodging a complaint with the Danish Complaints Board for Public\n Procurement, the complainant must notify the contracting entity in writing that a\n complaint has been lodged with the Danish Complaints Board for Public Procurement\n and whether the complaint was lodged during the standstill period, see section 6(4)\n of the Act. In cases where the complaint was not lodged within the standstill period,\n the complainant must furthermore indicate whether a suspensory effect of the complaint\n has been requested, see section 12(1) of the Act. The e-mail address of the Complaints\n Board for Public Procurement is klfu@naevneneshus.dk. The Complaints Board’s own complaints\n procedure is available at https://naevneneshus.dk/start-din-klage/klagenaevnet-for-udbud/vejledning/.
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5.1.15 Techniques
Framework agreement:
No framework agreement
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Information about the dynamic purchasing system:
No dynamic purchase system
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5.1.16 Further information, mediation and review
Review organisation: Klagenævnet for Udbud
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Organisation providing additional information about the procurement procedure: Udenrigsministeriet
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Organisation providing more information on the review procedures: Konkurrence- og Forbrugerstyrelsen
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TED eSender: Mercell Holding ASA
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6 Results
6.1 Result lot ldentifier: LOT-0000
No winner was chosen and the competition is closed.
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The reason why a winner was not chosen: Other
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6.1.4 Statistical information
Received tenders or requests to participate:
Type of received submissions: Tenders
Number of tenders or requests to participate received: 0
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8 Organisations
8.1 ORG-0001
Official name: Udenrigsministeriet
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Registration number: 4024777
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Postal address: Asiatisk Plads 2  
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Town: København K
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Postcode: 1402
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Country subdivision (NUTS): Byen København (DK011)
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Country: Denmark
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Contact point: KAPS - Mikkel Mølgaard
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Email: MIMO@poulschmith.dk
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Telephone: +45 22336597
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Internet address: https://www.um.dk
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Buyer profile: https://eu.eu-supply.com/ctm/company/companyinformation/index/281426
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Roles of this organisation:
Buyer
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Organisation providing additional information about the procurement procedure
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8.1 ORG-0002
Official name: Klagenævnet for Udbud
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Registration number: 37795526
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Postal address: Nævnenes Hus, Toldboden 2  
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Town: Viborg
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Postcode: 8800
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Country subdivision (NUTS): Østjylland (DK042)
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Country: Denmark
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Email: klfu@naevneneshus.dk
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Telephone: +45 72405600
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Roles of this organisation:
Review organisation
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8.1 ORG-0003
Official name: Konkurrence- og Forbrugerstyrelsen
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Registration number: 10294819
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Postal address: Carl Jacobsens Vej 35  
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Town: Valby
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Postcode: 2500
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Country subdivision (NUTS): Byen København (DK011)
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Country: Denmark
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Email: kfst@kfst.dk
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Telephone: +45 41715000
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Roles of this organisation:
Organisation providing more information on the review procedures
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8.1 ORG-0004
Official name: Mercell Holding ASA
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Registration number: 980921565
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Postal address: Askekroken 11  
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Town: Oslo
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Postcode: 0277
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Country subdivision (NUTS): Oslo (NO081)
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Country: Norway
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Contact point: eSender
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Email: publication@mercell.com
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Telephone: +47 21018800
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Fax: +47 21018801
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Internet address: http://mercell.com/
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Roles of this organisation:
TED eSender
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11 Notice information
11.1 Notice information
Notice identifier/version: 52d03b6f-812f-4e86-994d-a377c59db3d7 - 01
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Form type: Result
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Notice type: Contract or concession award notice – standard regime
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Notice dispatch date: 29-04-2024 11:48 +00:00
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Notice dispatch date (eSender): 29-04-2024 11:55 +00:00
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Languages in which this notice is officially available: English 
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11.2 Publication information
Notice publication number: 00256732-2024
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OJ S issue number: 85/2024
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Publication date: 30-04-2024
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\n \n","opsummeringDA":{"card":{"titel":"Tender for global outsourcing of receipt of applications for visa and residence/work permits","ordregiver":"Udenrigsministeriet","ordregiverId":"4024777","publiceringsdato":"2024-04-30Z","cpvKode":"98390000","cpvTitel":"Andre tjenesteydelser","formulartype":"Resultater","formulartypeKode":"result","tidsfrister":[],"alleOrdregivere":["Udenrigsministeriet"],"anslaaetVaerdi":"22500000","anslaaetVaerdiValuta":"EUR","beskrivelse":"On 19 April 2024, the contracting authority submitted contract notice 235867-2024 for \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications for visa and residence/work permits\" with the below description. See \"Description of the procedure\" in this notice.\n\nThe Danish Ministry of Foreign Affairs (MFA) is inviting tenderers for the provision of services related to the receipt and completeness control of short-term visa and residence permit applications (RWP) on behalf of Danish foreign missions (DM) around the world.\n\nThe tender contains a list of mandatory locations (it is a minimum requirement that the tenderer delivers services from these locations) and a list of optional locations, which the tenderer may accept to deliver services from.\n\nApplicants applying for a visa to Denmark shall themselves fill in the visa application form online using ApplyVisa and pay the visa fee online. Applicants applying for a residence permit to Denmark shall themselves fill in the application form online or by paper and pay the residence permit fee online. In both cases, the applicants are informed that they should bring color photocopies of all documents (except the passport) in either A4 or legal paper size. The DM may ask the External Service Provider (ESP) to request that applicants provide additional supporting documents to aid the assessment of the application.\nThe contract includes the following services for each Visa Application Centre (VAC):\nThe receipt and completeness control of short-term visa applications, which shall be performed by the service provider, include:\n— the capture of the applicants' biometric data,\n— enabling applicants to fill in the visa applications online, to which effect the ESP must have a sufficient number of computers with Internet access available as part of the service fee at the VAC,\n— scanning of visa application, passport and supplementary documentation,\n— handling (receiving and transferring) of application fees (in fall-back situations),\n— enabling applicants to pay fee online, to which effect the ESP must have a sufficient number of computers with Internet access available at the VAC,\n— delivery of application documents, passports, biometric data files, scanned files, etc. to the local DM,\n— return of passport, decision letter and supporting documents to applicant.\nThe receipt and completeness control of residence and work permit applications shall include:\n— the capture of the applicants' biometric data,\n— scanning of residence permit applications, passport and supplementary documentation,\n— handling of fees (in fall-back situations),\n— assisting with regards to accepting fees online via the MFA payment portal,\n— delivery of application documents, passports, biometric data files, scanned files, etc. to the DM.\n\nThe provision of these services shall comply with physical security and data protection requirements as laid down in Regulation (EC) 810/2009 of the European Parliament and of the Council of 13.7.2009, establishing a community code on visas with amendments, article 43, article 44 and Annex X and EU and Danish data protection legislation and data protection legislation and other security requirements in the countries where the services are provided.\n\nAfter the signature of the contract, the service provider shall set up the basis for the delivery of the contracted services by establishing facilities, including the necessary equipment, for the receipt of applications related to Denmark in existing VACs or by the establishment of new VACs at the locations specified in the contract for each region, implementing the required homepages, training staff to execute the contracted services, including biometric data capture and data entry and implementing biometric data capture equipment and suitable document scanners.\n\nBefore the individual VACs will be operational, the service provider must pass acceptance test for each location. ","bkSubTypeKode":"29","bkSubType":"Bekendtgørelse om indgåede kontrakter – det generelle direktiv, standardordningen","erAendring":false},"indholdsType":"HENTET_FRA_TED","sekundaereOrdregivere":[],"udforelsesstedNutsCode":["DK011"],"udforelsesstedSubLand":["Byen København"],"udforelsesstedLand":["Danmark"],"udforelsesstedBy":["København K"],"tilbudsfrister":[],"intressentfrister":[],"deltagelsefrister":[],"antalParts":0,"antalLots":1,"udbudsDokumenter":[]},"opsummeringEN":{"card":{"titel":"Tender for global outsourcing of receipt of applications for visa and residence/work permits","ordregiver":"Udenrigsministeriet","ordregiverId":"4024777","publiceringsdato":"2024-04-30Z","cpvKode":"98390000","cpvTitel":"Other services","formulartype":"Result","formulartypeKode":"result","tidsfrister":[],"alleOrdregivere":["Udenrigsministeriet"],"anslaaetVaerdi":"22500000","anslaaetVaerdiValuta":"EUR","beskrivelse":"On 19 April 2024, the contracting authority submitted contract notice 235867-2024 for \"Global outsourcing agreement - Tender for global outsourcing of receipt of applications for visa and residence/work permits\" with the below description. See \"Description of the procedure\" in this notice.\n\nThe Danish Ministry of Foreign Affairs (MFA) is inviting tenderers for the provision of services related to the receipt and completeness control of short-term visa and residence permit applications (RWP) on behalf of Danish foreign missions (DM) around the world.\n\nThe tender contains a list of mandatory locations (it is a minimum requirement that the tenderer delivers services from these locations) and a list of optional locations, which the tenderer may accept to deliver services from.\n\nApplicants applying for a visa to Denmark shall themselves fill in the visa application form online using ApplyVisa and pay the visa fee online. Applicants applying for a residence permit to Denmark shall themselves fill in the application form online or by paper and pay the residence permit fee online. In both cases, the applicants are informed that they should bring color photocopies of all documents (except the passport) in either A4 or legal paper size. The DM may ask the External Service Provider (ESP) to request that applicants provide additional supporting documents to aid the assessment of the application.\nThe contract includes the following services for each Visa Application Centre (VAC):\nThe receipt and completeness control of short-term visa applications, which shall be performed by the service provider, include:\n— the capture of the applicants' biometric data,\n— enabling applicants to fill in the visa applications online, to which effect the ESP must have a sufficient number of computers with Internet access available as part of the service fee at the VAC,\n— scanning of visa application, passport and supplementary documentation,\n— handling (receiving and transferring) of application fees (in fall-back situations),\n— enabling applicants to pay fee online, to which effect the ESP must have a sufficient number of computers with Internet access available at the VAC,\n— delivery of application documents, passports, biometric data files, scanned files, etc. to the local DM,\n— return of passport, decision letter and supporting documents to applicant.\nThe receipt and completeness control of residence and work permit applications shall include:\n— the capture of the applicants' biometric data,\n— scanning of residence permit applications, passport and supplementary documentation,\n— handling of fees (in fall-back situations),\n— assisting with regards to accepting fees online via the MFA payment portal,\n— delivery of application documents, passports, biometric data files, scanned files, etc. to the DM.\n\nThe provision of these services shall comply with physical security and data protection requirements as laid down in Regulation (EC) 810/2009 of the European Parliament and of the Council of 13.7.2009, establishing a community code on visas with amendments, article 43, article 44 and Annex X and EU and Danish data protection legislation and data protection legislation and other security requirements in the countries where the services are provided.\n\nAfter the signature of the contract, the service provider shall set up the basis for the delivery of the contracted services by establishing facilities, including the necessary equipment, for the receipt of applications related to Denmark in existing VACs or by the establishment of new VACs at the locations specified in the contract for each region, implementing the required homepages, training staff to execute the contracted services, including biometric data capture and data entry and implementing biometric data capture equipment and suitable document scanners.\n\nBefore the individual VACs will be operational, the service provider must pass acceptance test for each location. ","bkSubTypeKode":"29","bkSubType":"Contract award notice – general directive, standard regime","erAendring":false},"indholdsType":"HENTET_FRA_TED","sekundaereOrdregivere":[],"udforelsesstedNutsCode":["DK011"],"udforelsesstedSubLand":["Byen København"],"udforelsesstedLand":["Denmark"],"udforelsesstedBy":["København K"],"tilbudsfrister":[],"intressentfrister":[],"deltagelsefrister":[],"antalParts":0,"antalLots":1,"udbudsDokumenter":[]}}