Energinet (Nordic RSC) is currently in the preparation phase for a tender of a framework agreement covering IT operations, including:
1) Cloud Services such as PaaS and IaaS and partly SaaS;
2) Business application services such as technical application management, application operations, database management, application and database basics, middleware management, platform services and OS;
3) Workplace services such as collaboration, device management, remote connectivity, client computing, workplace applications, content filtering service and telephony;
4) Infrastructure services such as housing, hosting, network, virtual/physical compute, storage, load balancing, firewall and domain services;
5) Service desk – onsite and offsite support;
6) Service management and service integration such as ITIL, monitoring, tooling, patch management, operational procurement, solution automation;
7) Architecture such as workplace architecture, infrastructure architecture and enterprise/application.